Privacy Policy

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Privacy Policy

Polsgrove Plumbing Services, LLC

Effective date: October 5, 2026

Polsgrove Plumbing Services, LLC ("Polsgrove Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, polsgroveplumbing.com, our phone lines, and our text messaging program.

Information we collect

• Information you give us. When you call us, request service or contact us, we may collect your name, phone number, email address, service address and details about the work you need.
• Call information. When you call our business line, our automated phone assistant may record your name, callback number and the reason for your call so a team member can return your call.
• Website information. When you visit our website, we may automatically collect basic technical information such as your browser type, device type and pages visited. We may use cookies to keep the website working properly.
• Mobile information. For members of our team who agree to receive text messages, we collect their name and mobile phone number.

How we use information

• To schedule, perform and follow up on plumbing services
• To return calls and answer questions
• To send missed call alerts by text message to our owner and employees who have agreed to receive them
• To operate, maintain and improve our website and services
• To meet legal, tax and accounting requirements

How we share information

We do not sell your personal information. We share information only:

• With service providers who help us run our business, such as our phone, text messaging, website hosting and scheduling providers, and only so they can perform services for us
• When required by law, court order or government request
• To protect the rights, property or safety of Polsgrove Plumbing, our customers or others

Text messaging (SMS)

Polsgrove Plumbing sends text messages only to its owner and employees who have verbally agreed to receive them. These messages are internal missed call alerts that include a caller's name, callback number and reason for calling. We do not send text messages to customers or the general public, and we do not send marketing text messages.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors that support our services, such as our phone and text messaging providers, only to deliver the messages.

Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages at any time. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. See our SMS Terms at https://polsgroveplumbing.com/sms-terms for full details.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect the information we collect. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep information only as long as needed for the purposes described in this policy, or as required by law. A team member's mobile number is removed from our text alert list when they reply STOP or leave the company.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Your choices

You may ask us to access, correct or delete the personal information we hold about you by contacting us using the information below. Team members may stop text alerts at any time by replying STOP.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact us

Polsgrove Plumbing Services, LLC 5701 Fourth St, Katy, TX 77493 Phone: (281) 802-5233 Email: office@polsgroveplumbing.com